All items purchased from HolisticallyMade.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (U.S. Postal Service, FedEx or UPS) and HolisticallyMade.com is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession, transit and care of the carrier.

 

​ HolisticallyMade.com may exercise discretion, as a one-time courtesy, to replace a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to HolisticallyMade.com.